Personal Care Agency Services That Support Families

Personal care is commonly divided into activities of daily living and instrumental activities of daily living. Activities of daily living include hands-on support with bathing, dressing, grooming, toileting, eating, and mobility. Instrumental activities include practical tasks such as transportation, meal preparation, medication reminders, housekeeping, and managing appointments. Helpr helps employers support families whose care needs may involve either type.

Personal care agency services help people access support for dependent care needs, which may include childcare, elder care, adult dependent care, and backup arrangements. Helpr provides an employer benefit platform rather than direct in-home care itself. The platform helps employees connect with vetted providers, use employer subsidies, arrange care through a trusted personal network, and manage eligible payments in one place.

An employer establishes a Helpr care benefit and determines the subsidy available to eligible employees. When a regular care arrangement is unavailable or a new need arises, employees can use the platform to access qualifying care options. Helpr’s use-based model means organizations pay for care that is actually used, while employees receive meaningful support when they need it.

Yes. Helpr’s patented My Choice technology is designed to give employees flexibility in who provides care. Eligible employees can use their available subsidies to pay family members, friends, or other trusted people in their personal support network through the Helpr app. This option recognizes that familiar, trusted care can be the best fit for many families.

Yes. Helpr supports employees with care responsibilities beyond childcare, including aging parents and adult dependents. Families can explore vetted provider options, center-based care, or arrangements involving someone they already trust. For longer-term needs, Helpr’s Care Finder service provides one-to-one specialist assistance to source and vet a customized care arrangement.

Concierge care placement, offered through Helpr Care Finder, provides personalized help for families seeking a longer-term or more specialized care arrangement. A dedicated care specialist works one-to-one with the employee to understand the family’s needs, source potential options, and support vetting. This approach is especially valuable when standard backup care is not the right solution.

Helpr offers integrated DCFSA payment functionality that helps employees use eligible Dependent Care Flexible Spending Account benefits within the app. This can make existing tax-advantaged care funds easier to apply toward qualifying dependent care expenses. Employees should review their specific plan rules and eligible expense requirements, since DCFSA coverage and reimbursement rules are determined by their benefit plan.

Helpr is designed for employers and organizations seeking to improve support for working families, including enterprises, nonprofits, and teams across industries. Its care model is relevant for office-based, frontline, distributed, and global workforces. Organizations can provide backup care, flexible stipends, and other benefit options that help address care-related absenteeism, stress, and retention challenges.