Individualized Care Management Services That Fit

Individualized care means support is shaped around a person’s specific care needs, preferences, trusted relationships, schedule, and circumstances rather than offering a one-size-fits-all solution. In an employee benefits setting, it can include personalized guidance, access to vetted providers, and flexible payment options. Helpr’s approach helps families choose arrangements that work for childcare, elder care, or adult dependent care.

Helpr offers several paths based on what an employee needs. Through Care Finder, dedicated care specialists provide one-to-one assistance to source and vet customized long-term care arrangements. Employees may also access vetted providers, center-based care options, backup care, or use My Choice to pay someone within their existing trusted network when their employer offers that benefit.

Individualized care management can support a range of family-care needs, including childcare, backup care, elder care, and care for adult dependents. The right option may involve a vetted provider, a center-based setting, a personalized placement, or a trusted friend or family member. Helpr helps employers offer flexible options so employees can address care needs across different life stages.

Yes, when their employer provides access to Helpr’s My Choice benefit. My Choice allows employees to select a trusted person from their personal support system, such as a family member or friend, and pay them with eligible subsidies through the Helpr app. This approach recognizes that families are often best positioned to determine who is appropriate for their care needs.

Employer-subsidized backup care helps employees access care when their regular plan is unavailable or a new need arises. Helpr’s platform connects eligible employees with quality care options, while the employer contributes toward the benefit according to its program design. Helpr uses a use-based model, meaning organizations pay for care services actually used rather than unused capacity.

Helpr offers an integrated payment tool designed to help families use eligible Dependent Care Flexible Spending Account funds within the app. A DCFSA can help employees set aside pre-tax dollars for qualifying dependent-care expenses, subject to their plan rules and applicable tax requirements. Employees should confirm eligibility, available balances, and documentation requirements with their benefits administrator or tax adviser.

Yes. Helpr provides family-care support across 150+ countries, helping employers extend more equitable benefits to distributed and global teams. Available care options and program details can vary by employer and location, but the platform is designed to support employees regardless of role, tenure, or geography. Global care stipends can also offer flexibility for local caregiving needs.

Employers can work with Helpr to build a care-benefit approach aligned with their workforce, budget, and existing benefits strategy. Options can include backup care, concierge placement, global stipends, My Choice payments, and DCFSA-integrated payments. A thoughtful rollout should clearly explain eligibility, available subsidies, how employees access the app, and where they can get assistance with care questions.