Employee Assistance & Wellness Programs That Work

An Employee Assistance Program, or EAP, is an employer-sponsored benefit designed to help employees manage personal or work-related challenges that can affect well-being. Traditional EAPs often provide confidential counseling and referrals. Within a broader wellness strategy, family care support complements an EAP by addressing practical challenges—such as childcare, elder care, and dependent care—that may otherwise cause stress or missed work.

Family care benefits reduce a major source of daily stress for working employees: finding reliable care when regular arrangements change or long-term needs arise. By offering backup care, elder care resources, stipends, and concierge placement, employers can help employees maintain work continuity, feel supported, and spend less time managing urgent caregiving logistics. This practical support can strengthen work-life balance and retention.

Helpr supports a broad range of dependent care needs, including backup childcare, elder and adult dependent care, long-term care placement, and care for corporate events or work travel. Employees can access vetted providers, center-based options, or, through My Choice, use eligible subsidies with family members, friends, and trusted caregivers in their existing personal network.

Employers set up a care benefit through Helpr, and eligible employees use the platform to arrange care when they need it. Helpr’s technology connects families with care options and manages benefit payments. The employer subsidy lowers employees’ out-of-pocket cost, while the use-based model means organizations pay for care services that employees actually use rather than unused capacity.

Yes. Helpr provides family care benefit support across 150+ countries, helping organizations offer a more equitable experience for distributed and international teams. Global Care Stipends are particularly useful where employees need flexibility to use local caregivers and personal networks. The platform is designed to make benefit access manageable across locations, roles, and varying caregiving circumstances.

My Choice is Helpr’s patented technology that allows employees to apply eligible care subsidies to caregivers they already know and trust, including family, friends, or members of their personal support network. Rather than requiring every employee to choose from a directory, My Choice provides greater flexibility and can make care benefits more accessible in communities with different care preferences or provider availability.

Helpr offers DCFSA-integrated payments that help eligible employees use Dependent Care Flexible Spending Account funds within the app. This integration can simplify payment administration and help families stretch pre-tax dependent care dollars further. Employees should review their employer’s plan details and applicable tax rules to confirm eligibility, covered expenses, contribution limits, and reimbursement requirements.

Employers can work with Helpr to structure a family care benefit that aligns with workforce needs, locations, and budget. Options can include subsidized backup care, care stipends, My Choice access, and concierge placement. A thoughtful rollout typically includes eligibility guidance, employee communications, and clear instructions for using the app, so employees understand how and when support is available.