Care Finder for Employers

Care Finder is the part of a Helpr care benefit that handles the searches backup care cannot. An employee needs a nursery place in a new city, a home care arrangement for a parent three time zones away, or a caregiver experienced with their autistic eight-year-old. These are not bookings. They are searches that run for weeks, and they are what pull employees out of the working day. Care Finder assigns that employee a dedicated care consultant who provides 1:1 support through the whole search. The consultant takes the intake, understands the family's constraints and budget, sources options in the relevant market, checks licensing and references, presents a shortlist with real trade-offs, and stays with the employee through tours, interviews, and the decision. The employee is not handed a directory and a login. For a Benefits Leader, Care Finder is what stops your care program from failing on the hardest cases. Those cases are a small share of utilization and a large share of the retention risk, because they are the ones that end in a resignation or an unplanned leave when nobody helps.

Employee receiving 1:1 support from a dedicated care consultant

What Care Finder Covers

The searches a dedicated care consultant runs on your employees' behalf.

Childcare Search and Placement

Nursery and daycare search, nanny sourcing, waitlist strategy, licensing verification, and return-from-leave planning, run by a consultant who knows the local market.

Elder and Adult Care Navigation

In-home support, adult day programmes, and long-term arrangements for an ageing parent, including markets the employee does not live in.

Disability and Neurodiversity Support

Sourcing caregivers with the right experience for a child or adult dependent with additional needs, and navigating the specialised provider landscape around them.

Relocation and Market Changes

Employees moving between cities or countries restart their entire care search. A consultant rebuilds it in the new market before the move rather than after.

Coordination With Care Funds

Once an arrangement is chosen, employer-funded Care Funds and My Choice Care cover the payment, so the search and the funding are not two separate benefits.

Support Through the Decision

The consultant stays with the employee through tours, interviews, and reference calls, and picks the search back up when circumstances change.

1:1 Care Navigation

A Dedicated Care Consultant, Not a Directory Login

Care Finder pairs an employee with a dedicated care consultant who owns their search from intake to decision. The consultant learns the family's situation, sources options in the right market, verifies licensing and references, and presents a shortlist with honest trade-offs, then stays involved through tours and interviews. This is 1:1 support, which means the same person handles the case throughout rather than a queue of agents picking up a ticket. It is the difference between funding access to a care search and funding the search itself.

Dedicated care consultant vetting care options for an employee
Why Employers Fund Care Finder

The Cases That Cost You Employees

Complex care searches are a small share of utilization and a large share of retention risk.

One Named Consultant Per Case

The employee works with a dedicated care consultant who holds the full context of their situation. No re-explaining the diagnosis, the budget, or the school run to a new agent each week.

Sourcing and Vetting Done For Them

The consultant sources options in the employee's market, verifies licensing and references, and presents a shortlist. The employee reviews decisions instead of running a search.

Built for Complex Needs

Elder care, disability, and neurodiversity searches are core Care Finder work, not exceptions handled off to the side of a childcare product.

Hours Returned to the Working Day

A serious care search consumes working hours in phone calls and tours. Care Finder moves that load off the employee and onto a consultant.

Care Finder FAQs

What exactly is Care Finder?

Care Finder is 1:1 care navigation. An employee with a complex or longer-term care need is assigned a dedicated care consultant who runs the search with them: intake, sourcing in the right market, licensing and reference checks, a shortlist with trade-offs made explicit, and support through tours and the final decision.

How is it different from giving employees a provider directory?

Does the employee get the same consultant each time?

What kinds of cases does Care Finder handle?

How does Care Finder fit with backup care?

Why would a Benefits Leader fund care navigation?

Want 1:1 Care Support in Your Benefit Program?

We will walk you through how Care Finder handles your hardest employee care cases.

Certified & Recognized

Awards and Recognition

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WBENC Certified

Women-owned business enterprise certification

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Dedicated Care Consultants

1:1 support across childcare, elder, and complex care

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150+ Country Coverage

Care searches run in the employee's own market

Add 1:1 Care Navigation to Your Benefit Program

Tell us where your current care benefit stops working for employees. We will show you how a dedicated care consultant closes that gap.

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