Special Needs Childcare for Working Families

Yes. Through Helpr's patented My Choice program, employees can utilize their preferred specialists, therapists, neighbors, or trusted relatives and still draw down their employer care subsidy. Employees simply upload provider details into the platform to process payments seamlessly, ensuring children receive care from providers who already understand their unique routines and individualized requirements.

Helpr provides guided care placement where a dedicated care coordinator works one-on-one with the employee to evaluate their specific circumstances. Our team scopes out the required qualifications, assists in sourcing qualified professionals, and facilitates placements. Employees also have access to live phone support during working hours, with standard support inquiries answered promptly.

All scheduled appointments carry a standard minimum payment equivalent to four hours of service. This minimum applies regardless of whether the session concludes earlier than four hours. If an appointment ends early due to client request, an early return fee equal to the greater of the minimum payment or seventy-five percent of estimated hours applies.

When a care session extends past the originally estimated booking schedule by more than seventy-five minutes, overtime charges apply. The extended time is billed at the caregiver's regular hourly rate plus an additional fifty percent of that rate, assessed in fractions or full hourly increments through the Helpr billing portal.

Helpr directly connects care expenses with the employee's Dependent Care Flexible Spending Account. Both employer-subsidized care and out-of-pocket costs can be processed and substantiated within a single flow. This integration eliminates the burden of filing manual claims, saving receipts, and waiting for reimbursement approvals at the end of the benefit plan year.

Yes. Helpr extends employer-funded care benefits beyond young children to cover adult dependents, spouses requiring specialized assistance, and aging relatives. Services include companion support, daytime supervision, and respite care, giving working caregivers necessary relief during critical work hours without jeopardizing dependent well-being or safety.

Employers establish a dedicated allocation of care days or monetary stipends through Helpr's platform. Because the program operates under a use-based payment structure, organizations only pay for care that employees actually book and utilize, allowing companies to offer high-impact caregiving support with predictable and efficient budgeting.

Yes. The advertised cost per hour presented on the platform represents the comprehensive total cost. Applicable taxes and standard service fees are incorporated into the base appointment price, ensuring there are no unexpected administrative charges applied to the primary payment method. Optional gratuities can also be added through the platform.