Direct Care Services — In-Home & Self-Directed Care

Direct care refers to hands-on, person-centered support provided to meet an individual’s daily care needs. In a family-care benefits context, it can include in-home help for children, aging parents, or adult dependents. Helpr supports direct care by helping employees use employer-sponsored subsidies for trusted care arrangements, vetted providers, or personalized placement assistance when a family needs a longer-term solution.

Helpr’s patented My Choice feature enables employees to direct available care subsidies toward people they already know and trust, such as family members, friends, or members of their personal support network. Employees manage the arrangement through the Helpr app, giving them more flexibility than a provider-only model while helping employers extend equitable benefits to diverse family situations.

Yes. Helpr offers elder and adult care support for employees assisting aging parents and adult dependents. Depending on the family’s needs, support may involve vetted providers, center-based options, or someone already trusted by the family. For ongoing or specialized needs, Care Finder specialists can provide one-to-one help sourcing and vetting a custom care arrangement.

Concierge care placement, offered through Helpr Care Finder, is personalized one-to-one assistance for families seeking longer-term care. A dedicated care specialist helps clarify needs, source potential options, and vet arrangements for fit. It is designed for situations that require more support than a quick backup-care booking, such as finding a dependable ongoing caregiver for a child, adult dependent, or aging parent.

Eligibility is determined by the employer’s Helpr benefit program. Helpr is designed to help organizations extend family care support broadly across their workforce, including hourly employees, frontline teams, and executives. Covered employees may use available benefits for qualifying childcare, elder care, or adult dependent care needs according to their employer’s program structure and applicable policies.

Yes, when an employer offers Helpr’s My Choice option, employees can use subsidies with a trusted person in their existing network, including eligible family members or friends. This self-directed approach recognizes that many families already rely on informal care networks. Payment and eligibility details are managed through the Helpr app and follow the employer’s benefit program requirements.

Helpr uses a use-based model, so organizations pay for care services that employees actually use rather than paying for unused care capacity. Employers can determine the benefit structure and subsidy level that fits their workforce goals. Helpr also supports integrated DCFSA payments, helping employees apply eligible dependent-care funds within the app and stretch their care dollars further.

Yes. Helpr supports immediate backup-care needs through employer-subsidized care options and can help with ongoing arrangements through Care Finder concierge placement. This combination gives employees support when a regular plan falls through as well as personalized assistance for longer-term needs. Available services depend on the employer’s selected Helpr program and the employee’s location.