Care Navigation Platform for Employers

Care navigation refers to a coordinated benefit service that guides employees through assessing, sourcing, scheduling, and funding family care. Instead of leaving workers to navigate complicated care networks alone, care navigation integrates human expertise and technology to match families with suitable backup childcare, eldercare, or adult dependent care solutions quickly and efficiently.

A care navigator is a specialized professional who provides direct, one-on-one assistance to individuals seeking care solutions. At Helpr, our care specialists work directly with employees to understand specific household requirements, scope scheduling constraints, vet suitable care providers, and assist with booking, delivering personalized guidance during unexpected care disruptions or complex caregiving transitions.

Employees access care through Helpr's mobile and web application. Workers can request vetted sitters through our network or utilize our patented My Choice technology to designate their own trusted family member, neighbor, or preferred local caregiver while drawing directly against their company-subsidized care allocation.

Yes. Helpr extends employer-subsidized coverage beyond childcare to include eldercare, adult dependent care, and post-surgery companion support. Care navigators help employees arrange specialized daytime supervision, respite assistance, and companion care so caregivers can maintain their focus and attendance at work.

Helpr operates on a use-based payment structure where employers fund subsidized allowances rather than paying static retainer fees for unused capacity. Organizations only incur costs for the care hours their employees actually utilize, maximizing budget efficiency while providing reliable safety-net coverage across teams.

Helpr integrates directly with Dependent Care Flexible Spending Accounts. Subsidized care allocations and out-of-pocket family contributions are substantiated within a single flow, eliminating the burden of end-of-year manual receipts, lengthy claim forms, and delayed reimbursement processing for working parents.

Yes. Helpr supports multi-country, multi-currency care allowances across 150+ countries. Employers establish unified stipend policies, and Helpr handles localized disbursement to providers in their native currencies, avoiding complex country-by-country vendor contracts and ensuring equitable corporate benefits worldwide.

Employees receive live telephone support during standard working hours for immediate placement needs. Additionally, Helpr's dedicated customer support operations ensure that the majority of digital support tickets and placement inquiries receive expert responses within two hours of submission.