Family Care Appointments — Schedule Online

Start by signing in to the Helpr app or platform provided through your employer benefit. Review the care options and appointment details available to you, select the support that best matches your need, and submit the requested booking information. Available choices, subsidy amounts, and appointment requirements are determined by your employer’s Helpr program and the type of care requested.

Helpr supports a range of family care needs, including backup childcare, elder and adult dependent care, long-term concierge placement, and care through a trusted personal network. Some employers also offer global care stipends, event care, or integrated DCFSA payment tools. The services visible to you depend on the benefit program offered by your employer.

If your employer offers Helpr’s My Choice program, you may be able to use available subsidies to pay a trusted person in your personal network, such as a family member or friend. My Choice is designed to give families flexibility beyond a traditional provider directory. Eligibility, payment rules, and supported arrangements are set by your employer’s specific program.

Yes. Helpr offers support for aging parents and adult dependents, recognizing that caregiving responsibilities extend beyond childhood. Depending on your available benefit, you may explore vetted providers, center-based options, a trusted person in your network, or one-on-one assistance through Care Finder. Your employer’s plan determines which options and funding levels are available.

Employer-subsidized backup care helps eligible employees access care when their usual arrangements are unavailable or insufficient. Helpr’s use-based model means organizations fund care based on actual use, while employees access the benefit provided through their workplace. Appointment pricing, required minimums, and any employee responsibility are shown according to the terms of your employer’s program before you book.

Helpr offers a built-in DCFSA-integrated payment tool that can help eligible families apply Dependent Care Flexible Spending Account benefits within the app. This feature is intended to make qualifying care expenses easier to manage and may help stretch available care funds. Confirm your account’s available features and consult your benefit plan documentation for eligibility and reimbursement requirements.

Have your preferred appointment date and time, the type of care needed, relevant household or dependent details, and any instructions a caregiver should know. It is also helpful to review your employer benefit’s subsidy information and appointment policies beforehand. Providing complete, accurate details helps ensure the available care option is appropriate for your family’s needs.

Appointment terms can include a minimum payment equivalent to four hours of sitter services, even if fewer hours are completed. If an appointment ends early because of the user’s actions, an early return fee may apply. Time extending more than 75 minutes beyond estimated hours may incur overtime at the sitter’s rate plus 50%. Review the displayed terms before booking.