Integrated Home Care Services for Working Families

AIC commonly refers to integrated care: a coordinated approach that brings different care needs, services, and support tools together rather than treating each need separately. In Helpr’s context, integrated home care services help employers offer connected family care benefits, including backup childcare, elder and adult care support, trusted-network payments, concierge placement, and eligible DCFSA payment tools through one platform.

There is no single universal list of nine pillars used by every integrated-care framework. Common principles include person-centered care, coordinated services, prevention, accessibility, equity, communication, shared decision-making, continuity of support, and measurable outcomes. For workplace family care, Helpr applies similar principles by making care easier to access, flexible to use, and inclusive of different family structures, locations, and dependent-care needs.

Helpr supports a broad range of family care needs, including employer-subsidized backup care, childcare, elder and adult dependent care support, and long-term customized arrangements through Care Finder. Employees may use vetted providers, center-based options where available, or trusted people from their own networks through My Choice. This creates a more flexible benefit for households with different care responsibilities.

Employers fund a care benefit that eligible employees can use when regular care is unavailable or a care need arises unexpectedly. Helpr’s platform connects families with quality care options and manages the benefit experience. Helpr uses a use-based model, so organizations pay for care that is actually provided. Advertised appointment costs include taxes and Helpr’s service fee for the base appointment.

Yes. Helpr’s patented My Choice technology is designed to let employees choose people they already know and trust, such as a family member, friend, or established caregiver, and use available subsidies through the Helpr app. This option recognizes that familiar support can be the best fit for many families and helps extend equitable care access beyond a traditional provider directory.

Care Finder provides one-to-one concierge support for families seeking a longer-term or more specialized care arrangement. Dedicated care specialists help source and vet custom options based on the household’s circumstances and preferences. The service is intended to reduce the time and uncertainty involved in finding an appropriate fit, while giving employees personalized guidance throughout their search.

Helpr includes a built-in DCFSA integrated payment tool that helps families put eligible Dependent Care Flexible Spending Account benefits to work inside the app. Using available pre-tax funds can help qualifying employees stretch their care budget further. Employees should confirm eligibility, contribution limits, and reimbursement rules with their benefits administrator or plan documentation before making care-payment decisions.

Organizations can offer Helpr as part of a broader employee benefits strategy for working families. The platform is designed for employees at every level, from hourly workers to executives, and can support global teams across 150+ countries. Employers can select flexible care solutions that address childcare, adult and elder care, and unexpected disruptions while advancing retention, productivity, and equitable access.