Concierge Connected Care Services by Helpr

Concierge care is personalized support that helps individuals or families navigate care needs with expert guidance, easier access, and tailored options. In an employee benefits setting, it can include backup childcare, elder care support, long-term placement help, stipends, and payment tools. Helpr’s model combines app-based access with dedicated care specialists and flexible funding so employees can find support that fits real-life situations.

Helpr’s Concierge Connected Care Services are designed for employers that want to reduce care-related stress, absenteeism, and retention challenges. Employees can access support for childcare, elder care, adult dependents, backup needs, and trusted-network payments. The platform helps organizations offer equitable care benefits across roles, locations, and schedules while giving families practical tools to manage care when plans change.

Helpr supports both employer-subsidized backup care and flexible out-of-network care. Families may use vetted providers, center-based options, or trusted people in their personal network depending on the benefit design. Through My Choice technology, employees can pay trusted caregivers through the Helpr app, making care more flexible, inclusive, and useful for different family situations.

Yes. Helpr provides Elder & Adult Care Support for working families who are responsible for aging parents or adult dependents. Support may include help finding vetted providers, center-based options, or care from someone the family already trusts. This expands care benefits beyond childcare and gives employees peace of mind across multiple stages of family responsibility.

Helpr’s use-based model helps organizations pay for care services that are actually utilized rather than funding unused seats or rigid programs. For backup care appointments, listed costs include taxes and Helpr’s service fee, while minimum payment, early return, overtime, and gratuity rules may apply. This structure helps employers control spend while employees receive meaningful support when they need it.

My Choice is Helpr’s patented technology that lets families choose and pay trusted caregivers from their own support system, including family, friends, or other known providers. This is especially helpful when traditional provider networks do not match an employee’s schedule, location, culture, or care preferences. It supports more equitable access by recognizing that families often know who is best for their care needs.

Yes. Helpr’s built-in DCFSA Integrated Payments tool allows families to use Dependent Care Flexible Spending Account benefits directly inside the app. This helps employees stretch pre-tax dollars further, simplify reimbursement workflows, and make eligible care more affordable. For employers, it adds practical value to existing benefits while improving the employee experience around dependent care spending.

Helpr supports employees across 150+ countries, making it suitable for distributed and multinational workforces. Its global platform is designed to help employers provide care benefits that remain accessible across geographies, employee levels, and family needs. The combination of provider options, stipends, and trusted-network payments helps companies support teams beyond a single city, office, or country.