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Helpr is designed for sudden care gaps such as school closures, sick days, schedule changes, and last-minute work needs. Availability depends on your employer’s backup care program and local provider access, but the platform helps eligible employees request care quickly through an app-based experience rather than starting from scratch during a stressful moment.

Helpr’s backup care programs connect employees with trusted, vetted care providers through employer-sponsored benefits. The platform is built for working families that need dependable support, and its care model emphasizes safety, accessibility, and ease of use. Families can also use My Choice when they already know a trusted friend, family member, or neighborhood sitter.

Employer-Subsidized Backup Care is a workplace benefit that helps cover emergency childcare, adult care, and special needs care. If your company offers Helpr, you may be able to book care at a subsidized rate through the platform. Advertised hourly costs include taxes and Helpr’s service fee for the base appointment.

Yes. Helpr’s My Choice benefit allows eligible employees to bring their own trusted caregiver, such as a family member, friend, or neighborhood sitter, and use employer funds to help subsidize the care. This is useful in Pittsburgh neighborhoods where families may already rely on trusted local networks for last-minute support.

Pricing is determined by the employer’s specific Helpr program and the care option used. For base appointments, the advertised cost per hour includes taxes and Helpr’s service fee. Appointments are subject to a minimum payment equal to four hours of sitter services, and overtime or early return fees may apply under the program terms.

Helpr’s backup care is built for real-life disruptions, including school closures, sick days, and unexpected gaps in regular childcare. Pittsburgh families may use it during winter weather delays, daycare interruptions, or workday emergencies when backup support is needed quickly. Eligibility and available care types depend on your employer’s benefit plan.

Helpr’s Employer-Subsidized Backup Care can include special needs care support when offered through an employer program. Families should provide relevant care details during the request process so the right type of support can be identified. For more complex or longer-term needs, Helpr’s concierge placement service may help navigate specialized caregiver options.

Helpr primarily serves employees through company-sponsored family care benefits. If your employer offers Helpr, you can access available backup care options through that benefit. If your employer does not currently offer Helpr, your HR or benefits team can explore adding backup care support for employees who need reliable emergency childcare.