Benefit Solutions & Healthcare Services for Modern Workforces

HealthSmart claims administration is separate from Helpr’s family care benefits platform, and no HealthSmart mailing address is provided in the available Helpr information. To avoid sending claim materials to the wrong place, review the address printed on your HealthSmart member ID card, claim form, or plan documentation. Your employer’s benefits administrator may also confirm the correct claims submission address.

Helpr offers employer-sponsored solutions for backup childcare, elder and adult dependent care, care stipends, corporate event childcare, concierge care placement, and DCFSA-integrated payments. Employees can use the Helpr app to access vetted providers or, through My Choice, apply subsidies to care from trusted people in their own support network. Available options depend on the employer’s selected benefit program.

An employer funds or subsidizes eligible care appointments as part of its benefits program. Employees use Helpr to arrange care when a regular caregiver, school, daycare, or other arrangement is unavailable. Helpr’s listed base appointment cost includes taxes and its service fee; a four-hour minimum payment applies. Exact subsidy levels, eligibility, and appointment limits are set by the employer’s plan.

Yes. Helpr’s patented My Choice option is designed for employees who want to use people they already trust, such as family members, friends, or caregivers in their personal network. Eligible employees can use employer-provided subsidies through the Helpr app rather than being limited to a directory. The specific payment process and availability depend on the employer’s configured benefit program.

Yes. Helpr supports employees with care responsibilities beyond childcare, including aging parents and adult dependents. Families can explore vetted provider options, center-based support, or care from someone they already trust. For longer-term or more specialized needs, Helpr’s Care Finder service offers one-to-one assistance to help source and vet a suitable care arrangement.

Helpr includes tools that enable eligible families to put Dependent Care Flexible Spending Account benefits to work within the app. A DCFSA can help employees use pre-tax funds for qualifying dependent care expenses, potentially extending their care budget. Employees should review their employer’s plan rules and IRS requirements to confirm which expenses are eligible under their individual account.

Care disruptions can contribute to missed work, stress, and difficult choices for employees with caregiving responsibilities. Helpr gives employers a practical way to provide support across childcare, elder care, and dependent care needs. By making subsidized, flexible care easier to access, organizations can help reduce care-related absenteeism, promote well-being, and strengthen their employee value proposition.

Yes. Helpr’s platform serves employees across 150+ countries and is built to support distributed, international workforces. Global care stipends allow employees to use flexible funds within their own local support networks, while the platform also provides access to care solutions designed around employer program requirements. Availability and benefit design can be tailored to an organization’s workforce and locations.